What are your Kickstarter funds being used for
We’re using these funds to purchase inventory of the product, along with expanding our business with more studio locations
Last updated: August 13, 2016 12:15
Are storage racks included?
We do not sell storage racks. Torpedos fit on most standard dumbbell racks. If you’re looking for racks, we love Rogue Fitness - www.roguefitness.com
Last updated: August 13, 2016 12:23
When will I get my Torpedos?
We anticipate a December delivery of product.
Last updated: August 14, 2016 06:35
What about shipping?
Shipping is included in each pledge amount. Once the Kickstarter Campaign is complete we will request updated shipping addresses from all backers.
Last updated: August 14, 2016 06:36
What are your Kickstarter funds being used for
We’re using these funds to purchase inventory of the product, along with expanding our business with more studio locations Last updated: Sat, Aug 13 2016 3:15 pm EDT
Are storage racks included?
Storage racks are not included. We have designed a special rack available for pre-order now! Torpedos also fit on most standard dumbbell racks. Last updated: Sat, Aug 13 2016 3:23 pm EDT
When will I get my Torpedos?
We anticipate a January delivery of product. Last updated: Sun, Aug 14 2016 9:35 am EDT
What about shipping?
Shipping is included in each pledge amount. Once the Kickstarter Campaign is complete we will request updated shipping addresses from all backers. Last updated: Sun, Aug 14 2016 9:36 am EDT
Current Estimated Shipping Date: January 2017
Our Torpedos are still being manufactured and shipped in November as planned. Due to the holiday peak season at the ports we are not confident we will receive them before Christmas so we are targeting a January delivery date.
Last Updated At: 11/14/16What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.